Refund policy
1. Return Eligibility
You may request a return within 30 days of the date your order is delivered.
To be eligible for a return, items must:
- Be unused and in the same condition that you received them.
- Be in their original packaging.
- Include all original accessories, manuals, tags, and documentation (if applicable).
- Be accompanied by proof of purchase, such as your order confirmation or receipt.
We reserve the right to refuse returns that do not meet these requirements.
2. Non-Returnable Items
The following items are not eligible for return unless they arrive damaged or defective:
- Gift cards
- Final sale or clearance items
- Personalized or custom-made products
- Perishable goods
- Products that have been used, altered, or damaged after delivery
- Any item marked as non-returnable at the time of purchase
3. How to Start a Return
To initiate a return, please contact us with:
- Your order number
- Your full name
- The reason for the return
- Photos of the item if it is damaged or defective
Do not send items back without receiving return authorization, as unauthorized returns may be refused.
4. Return Shipping
Unless the return is due to our error (such as receiving the wrong item or a defective product), customers are responsible for return shipping costs.
We recommend using a trackable shipping service and purchasing shipping insurance. We are not responsible for returned packages lost or damaged during transit.
Original shipping charges are non-refundable unless required by law.
5. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include photographs of the item and packaging so we can evaluate the issue and provide an appropriate resolution.
6. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method.
Please allow:
- 3–5 business days for inspection after receipt.
- 5–10 business days for your financial institution to process the refund.
Shipping charges are generally non-refundable unless otherwise required by law or if the return results from our error.
7. Exchanges
We replace items only if they are defective, damaged, or if you received the wrong item.
If you would like to request an exchange, please contact us before returning your item.
8. Order Cancellations
Orders may be canceled before they have been processed or shipped.
Once an order has shipped, it cannot be canceled and must instead follow this Return & Refund Policy.
9. Refused Deliveries
If a shipment is refused or returned because an incorrect shipping address was provided or because delivery was refused, any shipping costs incurred may be deducted from your refund.
10. Chargebacks
If you experience a problem with your order, please contact us before filing a payment dispute or chargeback. We are committed to resolving issues fairly and promptly.
11. Contact Us
For return requests or questions regarding this policy, please contact us:
Business Name: Sunset Chess
Email: Sunsetchess@gmail.com
12. Consumer Rights
Nothing in this Return & Refund Policy limits or excludes any rights that consumers may have under applicable federal, state, or local laws. Where applicable law provides additional rights or protections, those rights will apply.